Return & Exchange Policies
If you received a wrong or damaged item, you will beable to exchange the item, and don’t have to pay for the shipping fee. Ifyou’re returning the item due to personal issues, you’ll have to pay for theshipping fee.
You can exchange your item by contacting our online customer service thorough email or by calling us, we’ll have staff handlingyour requests.
Call us: 0800-888-398
*Customer service hours: Monday to Friday 10:00-12:00/ 13:00-18:00. Phone call service won’t be available on holidays.
How to Return
- We provide a 7-day appreciation period on all of our items, you’ll have 7-day hesitation period after the item is shipped.
- If you want to return your item, please send us a request online in 7-day appreciation period. You can go to “My orders” page by logging in to your account, and click on “Return” that’s beside the item you desire to return. After sending the request, our customer service will contact you by phone as soon as possible.
- Please place the whole item including the accessories and free items in the original package, so that it’ll be easier for us to go through your request. (Please note that if item comes in a set, you’ll have to return the whole set instead of just one of the item.)
- We provide a free return for once in each orders, if you need to return more than once in the 7-day appreciation period, you’ll have to pay for the shipping fee.
- Thread ends, slight off-line, size difference within 1.5 cm, or color difference due to computer screen, are not included in defective.
- Please do not remove the tags and the fixed cardboard before you make sure that all the items are not defected, the correct sizes, and no missing items. We won’t be able to process your request once the tags are off/ damaged, or it’s been washed.
- Appreciation period is not cooling-off period, the item you return must be in a brand-new condition, you might not be able to return your item if:
1. The tag is off, the packaging is damaged, the item is dirty or damaged.
2. Missing accessories, free items, or packaging.
3. Other reasons of damaged, missing, alteration items due to the process that’s not necessary or attributable to you when checking over them.
- Please do not stick the return label on the item, please place the items in the original package. If the original package is damage or missing, please use other cardboard boxes or wrapping bags.
- You can go to “My orders”by logging in to your account to check your return status anytime.
*Due to hygiene and safety considerations, sanitary accessories and personal products cannot be returned or exchanged.
How to Get The Refund
Cash on delivery
Refund will be in the form of store credit, and be store in your account.
You can request for a store credit refund.
Convenient store pick up & pay
The transcription will be canceled.
- After the return is successful, the refund will be converted into store credit within 7 business days (Not including weekends or holidays), and be store in your online account.If you need to shop immediately, the credit can be directly deducted.
- You can go to “Online account management” by logging in to your account to see if you got your correct refund or not, if not, please contact our customer service immediately.
※For the customer who pay by credit card, we will cancel the transcription right away, please keep an eye on the statement of the same or the next month.
- The store credit refund will only be the actual amount you paid, since the 80 dollar shipping fee is for the logistics, the sipping fee won’t be refunded.
- If you need to request for the store credit refund, you can go to “Online account management” by logging in to your account to send your request. The refund will be transfer to your bank account in 7 to 10 business days (not including weekends or holidays)after you send the request.